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Welcome to our Frequently Asked Questions. Here you will find answers to the common questions asked about our services.

How long will it take for my account to be set up?

3-5 Business days is the standard but we strive for better so we expect 72 hours or less for our expected delivery time. However, we usually deliver in less time than that.

How long will it take for my new domain name to become active?

When you initially register a domain name, it can take up to 24 hours before the domain name is fully active on the registry database and for the information on the new domain to propagate to all the root DNS servers.

Can I buy a domain name, but not buy web hosting?

To ensure the lowest price available we are not able to break apart our one price plan. One of our benefits is the all in one process.

How can I pay for my web hosting account or domain name?

Currently our payment processor is Paypal which you can pay with your credit card or paypal account.

Can I have a free trial of a web hosting account?

Due to the nature of solution we have no possible way of offering a free trial. We are looking into a Do It Yourself option for the future, however.

Do I get an invoice?

We can provide you an invoice if you would like. After your order is completed contact us within 7 days customerservice@startdup.com with the subject invoice request and include the email address you used to setup your account

Are there any setup fees or other charges?

The price you see is the price you pay, NO setup fees, NO hidden costs, NO tricks, just an honest one price plan at honest straight forward prices.

Is this a special offer? Will the price increase later?

Right now we are offering our $99.00 plan as an introduction to our service. Our regular price is $139.95. However, we will ALWAYS have promotions and special incentives in place to keep our prices as low as possible.

A lot of hosting companies give you a special first year price only to dramatically increase the price. How much will my domain and hosting cost me after the first year?

This is not 'Just for the first year' as with some hosting companies, we GUARANTEE that this price will NEVER increase. In fact we guarantee that you will not pay more than $30.00 for your second year or we will pay you the difference.

How do I know you will be around to make good on all your promises?

Our hosting solutions are trusted by more than 110,000 clients in every country in the world, we really care about offering you the best possible service at the most affordable price.

How will I know all of the passwords and account usernames Startdup.com sets up for me?

We make it simple with a process no one else we know of uses. We create a google chrome profile with all of your accounts and passwords filled in. Also we can add a google spreadsheet with the information on your google account we setup for you if you prefer to use a different browser.

Which packages are included with your package?

Right now we include the top open source backend services used by most designers and developers. Wordpress and Joomla. .

I am interested in reselling this service to my clients, do you offer a white label solution?

Honestly our service is already setup as white label service. Please contact us or call 1-888-997-2438 and we will be more than happy to discuss options with you.

Can I create mail accounts on my server?

We set you up with your google apps account that has gmail installed. You can create up to 30 email aliases for an individual account and have all of your email in one place!

How will I know when my signup order is complete?

Upon completion of your Startdup.com account you will receive a Completion Notification. This notification will be sent to the email address you provided during submission of your username details. This email will come from customerservice@startdup.com (Make sure you add this email to your white list or contacts). This email will list your account details, including the chrome profile with the new email address used to register your new accounts and one strong password that will allow you access. From there it's just adding the profile to your chrome browser or signing in to your new gmail account..

What is your uptime guarantee?

Our fully redundant, well connected network offers real 99.9% uptime. The experienced technicians are on-site 24x7 monitoring the servers and take immediate action to deal with any server issues before you even know about them.